Beazley

Insurer Information & Claims / Complaint Notification

Beazley plc is the parent company of Beazley’s specialist insurance business with operations in Europe, the US, Canada, Latin America and Asia. Beazley is a proud participant in the Lloyd’s market, one of the largest and oldest insurance markets in the world. Through the Lloyd’s broker network and the market’s trading licences, Beazley is able to access a wide range of insurance and reinsurance business from around the world. Many of the lines of business it underwrites, such as Marine, Political Risks and Contingency, were pioneered at Lloyd’s.

Beazley manages seven Lloyd’s syndicates:

syndicates 2623 and 623 underwrite a broad range of insurance and reinsurance business worldwide

  • syndicate 3622 is a dedicated life syndicate
  • syndicate 3623 previously wrote personal accident and facilities business
  • syndicate 6107 is a special purpose syndicate which writes reinsurance business
  • syndicate 5623 writes facilities business
  • syndicate 4321 is Beazley’s ESG Consortium, led by syndicate 2623/623

Beazley underwrites business directly in the US-admitted market through Beazley Insurance Company, Inc. ("BICI"), an admitted carrier licensed to write in all 50 states, and Beazley America Insurance Company, Inc. ("BAIC"), an admitted carrier licensed to write in 49 states.

Beazley’s European insurance company, Beazley Insurance dac ("BIdac") underwrites business throughout the European Economic Area, the United Kingdom and Switzerland. BIdac is licensed to write direct business through its branches in the UK, France, Germany, Spain and Switzerland. BIdac also acts as an internal reinsurer for a portion of the Group syndicates’ business.

In Asia Pacific, Beazley operates from its Singapore hub and has a license in Labuan. The Company leverages the regional Lloyd’s infrastructure, most notably in China through the Beazley underwriting division at Lloyd’s China in Shanghai. The region is covered by a team of over 50 colleagues with extensive underwriting and claims management capabilities in region.

Claims Procedure

Should You need to report or make a claim to Us, please contact Our specialist claims handler Woodgate and Clark Limited, whose details are below. You may if You wish also advise Your insurance adviser or Our Binding Underwriter to do this on Your behalf.

Woodgate and Clark Limited
Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4AJ

Claims Telephone: +44 (0) 1732 520204

Out of office Telephone: +44 (0) 1732 520270

Email: newclaim@woodgate-clark.co.uk

It will be helpful when reporting a claim if You are able to advise the Policy number and brief details of the claim.

For full details of how to make a claim please refer to the Claims Procedure section of your policy wording.

Complaints Procedure

We are dedicated to providing a high-quality service and We want to ensure that We maintain this at all times.

However, in the event that You wish to make a formal complaint You should contact Us using one of the following options:

  • In writing (letter or email) to the address shown below; or
  • By telephone to the telephone number shown below.

The Managing Director
Giant Risk Solutions Ltd
1st Floor
41 St Vincent Street
Glasgow G1 2ER

Email: giantMTA@giantinsurance.co.uk

Tel:     +44 (0) 845 3096 570

We will review Your complaint and will investigate the circumstances regarding Your complaint and write to You within fourteen (14) calendar days with a response.

If You are not satisfied with the response, or have not received a response from Us within fourteen (14) calendar days, You are entitled to refer the matter to Lloyd’s. Lloyd’s will then conduct a full investigation of Your complaint and provide You with a written final response.  If You wish to ask Lloyd’s to investigate Your complaint You may do so by contacting:

Complaints Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Email:    complaints@lloyds.com

Tel:         +44 (0) 20 7327 5693

Fax:        +44 (0) 20 7327 5225

Web:     www.lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet “HOW WE WILL HANDLE YOUR COMPLAINT” available at www.lloyds.com/complaints and are also available from the above address.

If You remain dissatisfied after Lloyd’s has considered Your complaint You may have the right to refer Your complaint to the Financial Ombudsman Service.

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Tel: For UK Callers: 0800 023 4567 (free phone) or 0300 123 9123 (but charges apply)

Tel: For callers from abroad: +44 (0) 20 7964 0500 (charges apply)

Web: www.financial-ombudsman.org.uk

Please remember that You will have to refer Your complaint to the Financial Ombudsman Service within 6 months of receiving Lloyd’s final response.

Making a complaint will not affect Your legal rights. If You appoint someone to act on Your behalf or if You ask someone else to act on Your behalf You should provide Us with written authority to allow Us to deal with them.  We will not pay their costs.

Financial Services Compensation Scheme (FSCS).

The Insurer is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if in the unlikely event that We are unable to meet Our obligations under this Policy. If You were entitled to compensation under the FSCS, the level of compensation payable would depend on the nature of the insurance granted under this Policy.

Further information about the FSCS is available from:

Financial Services Compensation Scheme
PO Box 300
Mitcheldean
GL17 1DY

Email: enquiries@fscs.org.uk

Tel: For UK callers: 0800 878 1100 (free phone)

Tel: For callers from abroad: +44 (0) 20 7741 4100

Web: www.fscs.org.uk