Axis Capital
Insurer Information & Claims / Complaint Notification
Axis Capital, through its insurance subsidiaries and Managing Agents, is a leading provider of specialty lines insurance and reinsurance globally. Coverage is backed by the financial strength and solid claims-paying ability of the AXIS insurance companies.
We offer insurance services including property, professional lines, terrorism, marine, energy, environmental and other insurance. The reinsurance services include property, professional lines, credit and bond, and others.
Claims Procedure
Should You need to report or make a claim to Us, please contact Our specialist claims handler Gallagher Bassett Technical, whose details are below. You may if You wish also advise Your insurance adviser or Our Binding Underwriter to do this on Your behalf.
Your claim(s) should be notified to:
Telephone 01443 229513
Facsimile 01443 229995
Email uk.gbtechnical.adjusting@gbtpa.com
Emergency 24/7 Out of Office Number: 01724 761378
Claims in writing should be directed to:
Gallagher Bassett Technical
Units 1 & 2, Ground Floor
Magden Park
Llantrisant
Rhondda Cynon Taff
CF72 8XT
For full details of how to make a claim please refer to Section 9 – Claims Procedure in your policy wording.
It will be helpful when reporting a claim if You are able to advise the Policy number and brief details of the claim.
Complaints Procedure
We are dedicated to providing a high-quality service and We want to ensure that We maintain this at all times.
However, in the event that You wish to make a formal complaint You should contact Us using one of the following options:
- In writing (letter or email) to the address shown below; or
- By telephone to the telephone number shown below.
Complaints
AXIS Specialty London
c/o 52 Lime Street
London
EC3V 9AH
Tel: 020 7050 9000
Fax: 020 7050 9001
E-mail: complaints@axiscapital.com
Alternatively, You can ask Giant Risk Solutions Limited to refer the matter on for You.
The Managing Director
Giant Risk Solutions Ltd
1st Floor
41 St Vincent Street
Glasgow G1 2ER
Email: giantMTA@giantinsurance.co.uk
Tel: +44 (0) 845 3096 570
We will review Your complaint and will investigate the circumstances regarding Your complaint and write to You within fourteen (14) calendar days with a response.
If You are not satisfied with the response, or have not received a response from Us within fourteen (14) calendar days, You are entitled to refer the matter to Lloyd’s. Lloyd’s will then conduct a full investigation of Your complaint and provide You with a written final response. If You wish to ask Lloyd’s to investigate Your complaint You may do so by contacting:
Complaints Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN
Email: complaints@lloyds.com
Tel: +44 (0) 20 7327 5693
Fax: +44 (0) 20 7327 5225
Web: www.lloyds.com/complaints
Details of Lloyd’s complaints procedures are set out in a leaflet “HOW WE WILL HANDLE YOUR COMPLAINT” available at www.lloyds.com/complaints and are also available from the above address.
If You remain dissatisfied after Lloyd’s has considered Your complaint You may have the right to refer Your complaint to the Financial Ombudsman Service.
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Tel: For UK Callers: 0800 023 4567 (free phone) or 0300 123 9123 (but charges apply)
Tel: For callers from abroad: +44 (0) 20 7964 0500 (charges apply)
Web: www.financial-ombudsman.org.uk
Please remember that You will have to refer Your complaint to the Financial Ombudsman Service within 6 months of receiving Lloyd’s final response.
Making a complaint will not affect Your legal rights. If You appoint someone to act on Your behalf or if You ask someone else to act on Your behalf You should provide Us with written authority to allow Us to deal with them. We will not pay their costs.
Financial Services Compensation Scheme (FSCS).
The Insurer is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if in the unlikely event that We are unable to meet Our obligations under this Policy. If You were entitled to compensation under the FSCS, the level of compensation payable would depend on the nature of the insurance granted under this Policy.
Further information about the FSCS is available from:
Financial Services Compensation Scheme
PO Box 300
Mitcheldean
GL17 1DY
Email: enquiries@fscs.org.uk
Tel: For UK callers: 0800 878 1100 (free phone)
Tel: For callers from abroad: +44 (0) 20 7741 4100
Web: www.fscs.org.uk